Frequently asked questions

For customers living outside of the UK, if you want to make a booking you will need to provide a UK postcode on our online booking system. If you are not able to provide a relevant UK postcode then you can enter the postcode for London Victoria Coach Station – SW1W 9TP. You should then be able to proceed to complete your booking.

If you do encounter a problem then you can speak to one of our friendly advisors who will be happy to help.

Please Note : After completing your booking, a member of our Customer Service team will be in touch to make sure everything is okay.

Either e-mail our Reservations Department or call on 01709 830 333 and they will check to see whether you can visit a particular cemetery on any of our Battlefield Tours, if we are not able to fit it into our itinerary then you could take some time out of the tour and do this independently by taxi or public transport.

If you prefer, then you can join the tour at the hotel. To do this, we will require a copy of your passport for identification purposes and you must advise us at the time of booking.

No reduction will be given if you should choose to do this.

All hotel rooms benefit from private bathroom facilities.

Some hotels have tea and coffee making facilities. Please check the tour pages for more information or call our Customer Service Department on 01709 830333

Most hotels have a lift, please call our Customer Service Department on 01709 830333 for more information.

Some hotels have ground floor rooms. Please email for information on individual hotels or call our Customer Service Department on 01709 830333.

Your hotels will supply towels in your room.

We are unable to guarantee that the hotel will be able to meet your dietary requirements. We find that the majority of European countries do not generally cater for vegetarians and that the meal supplied may well be what everyone else is having minus the meat.

We will of course endeavour to arrange for a vegetarian meal at the hotel. We do however suggest that you advise us of your dietary requests at the time of booking and recommend that you speak to the receptionist on arrival with regard to your request.

Departure times given for each region are approximate. Please check your travel documents to confirm the actual timings.

Front row seats can be reserved for £14pp (up to 6 days duration), £22pp (7 & 8 days duration) and £25pp (9 days duration and over) on all European tours. In addition to this seats on the second row can be reserved for £7pp (up to 6 days duration), £14pp (7 & 8 days duration) and £15pp (9 days duration and over). This offer is only available for bookings of two or four persons on the front row and is subject to availability. Guaranteed front/second row seats cannot be reserved on feeder journeys to/from the U.K. port. Children under 15 years cannot occupy a front row seat due to French Law. Central view seats are free.

Please note: On some coaches the legroom on front seats may be slightly less than that available on other seats due to the presence of a modesty board in front.

If your tour is cancelled for any reason and front/second row seats are not available on your new tour you will be refunded the supplement. No other compensation will be payable.

Alternatively, we can take seating requests on your booking. However, requests are not guaranteed. All seat numbers are confirmed on travel documents approximately 7-10 days prior to departure.

We guarantee that all passengers on the same booking will be seated together on the main tour coach. Seats on the transfer coaches to and from the U.K. port are not allocated.

Hot and cold drinks are served on the main tour coaches. Prices are approximately £1 or 1.25 Euro per drink. Prices will be confirmed by the driver. Drinks may also be served on the transfer coaches but this is not guaranteed.

Transfer vehicles are routed approximately 2-3 weeks before departure and will depend on where passengers are booked to travel from on any particular date as to which route is taken. If you require further detailed information regarding the route to the port you can contact our Customer Service Department on 01709 830333 two weeks before you are due to travel.

With regard to the route taken by the main tour coach, this is determined by the driver.

All main tour coaches have on-board toilets. Transfer vehicles to and from the U.K. port may not have on-board toilets. When non-British coaches are used on transfers and tours (air or TGV holidays only) an on-board toilet may not be available. However, comfort stops will be made during long journeys.

All coaches feature air-conditioning. Should the air-conditioning system break down for a period exceeding 12 hours, compensation will be awarded up to a maximum of £10 per fare-paying passenger per tour.

Depending on the location of your pickup point, you may be picked up by coach (not necessarily the on you are touring on), minibus, taxi, National Express or Megabus service. You may then be taken to another centralised pickup location or service station. We operate a passenger interchange at Stop 24 Services, where you will meet the tour coach you are holidaying on and then continue on with your outbound journey. Similarly, on the way home, you may also change transfer vehicles at another location, to take you to your final drop off point.

One medium sized suitcase per person, which should weigh no more than 20kg when full. We may refuse to carry larger or heavier cases. Hand luggage can be stored in the overhead racks aboard the coach.

It could be either - This will be confirmed in your travel documents.

All our coaches and transfer vehicles operate a 'no smoking on board policy'. The use of electronic cigarettes is strictly forbidden.

In the interest of fellow guests, do not take hot food or ice cream on board.

alcohol can only be taken on board our vehicles at the discretion of your driver.