Coronavirus Travel Update

Coronavirus Travel Update
Last Updated 2.20pm Saturday 28.03.20

We understand that the situation is continuously changing and so, for any European coach tour departing before 15th June, you can move your tour to a later date in 2020 or 2021.

Following recent FCO advice and in anticipation of further changes to current advice in the near future, we are reviewing all Leger holiday departures due to leave before 15th June 2020.

We are proactively working to contact all customers directly in departure date order with more information and to discuss alternative travel arrangements.

During this time we expect our phone lines to be extremely busy with a high volume of calls and we politely ask that you await our communication and urge you not to contact us where possible. If we have already been in contact with you, please dismiss this message as your amended arrangements will have already been confirmed.

Understandably, you will have questions regarding your upcoming holiday but please be assured that we will be in contact with you as soon as possible. We will be prioritising customers in departure date order up to the 15th June as a matter of urgency, so ask for your patience during this time.

This is a fast-paced and complex situation and we are doing all we can to ensure we can re-arrange your travel plans as quickly as possible. The health and safety of our passengers is our utmost priority and we would like to thank you for your understanding.

Please note that, whilst our offices are temporarily closed, our telephone lines remain open. However, please bear with us at this time as it may take slightly longer for us to answer your call. Thank you for your patience.

We are continuously monitoring Government advice regarding travel. Should any of the information change from official sources, we will of course contact all customers who will be affected, with a view to making alternative arrangements.

For any European coach tour departing before 15th June 2020, you can move your tour to a later date in 2020 or 2021. Air holidays, sea cruise and river cruise holidays are excluded from this. However, please contact us to discuss your booking should you wish to move, and we will do our utmost to support your requests.

You may cancel your confirmed booking at any time before departure. You may also transfer your booking, if required to do so. Both may incur fees, depending on how far in advance you make the cancellation/changes.

In the event that we have to cancel your tour, or you choose to cancel your holiday, we will issue you with a Refund Credit Note, which is fully protected by ABTA. This must be redeemed against a future booking. We will, of course, endeavour to offer you comparable alternative arrangements, where possible, which you may choose to book in place of those cancelled.

For full terms and conditions, please see our Booking Conditions

The latest information and advice on travel to specific countries can be found at: https://www.gov.uk/foreign-travel-advice

All customers should follow sensible guidance to reduce their risk of exposure to Coronavirus while this outbreak is ongoing. Viruses can easily be passed from person to person, however the best preventative measure to stop the spread of infections is to wash your hands frequently and thoroughly with soap, then rinse them well under running water. Avoid touching your eyes, nose and mouth with unwashed hands. Always cover your cough or sneeze with a tissue, then throw the tissue in a bin and wash your hands with soap and water.

Whilst on your tour, wash your hands often with soap and running water for at least 20 seconds. Use hand sanitiser if soap and water are not available.

We will continue to monitor the situation closely during your time away, and your drivers will keep you informed of any changes to your itinerary or travel plans as your holiday progresses. Please be aware that there may be enhanced screening/monitoring at some entry and exit ports.

Guidance is available for those who have travelled to specific countries/areas affected by Coronavirus in the last 14 days. Please monitor for updates, as the list of affected countries/areas could change.

Please refer to the Public Health England and World Health Organisation websites for further information: https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public or call NHS 111 if you experience any symptoms or are concerned.

If you have further questions that aren’t covered above, please do not hesitate to contact us on 01709 830 333.